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FAQ's
Frequently Asked Questions
When should I make my reservation?
You should reserve as far ahead as possible. While we have lots of room, we do book up quickly.
What are your vaccination requirements?
• Rabies
• Bordetella - We highly recommend this shot to be given every 6 months.
• Distemper/ Parvo - usually given as a combination
• Canine influenza is recommended but not required
o We do not allow dogs with missing or incomplete vaccinations to come to Pawsh Palace.
o Puppies must be finished with their final round of vaccinations to be able to participate in Daycare & Boarding
o If your dog is elderly or have shown signs of vaccine reactions in the past, please contact our front desk. You may be asked to provide additional documents.
My veterinarian says my dog only needs the Bordatella vaccine once a year. Why does your facility require it twice a year?
Bordetella (kennel cough) is a highly contagious airborne infection similar to the common cold that children pick up at human daycare. Much like the human flu vaccine, no vaccine is 100%, effective as new stains of Bordetella continually develop and some dogs are more susceptible to this infection than others. Pawsh takes all possible precautions to eliminate the possible spread of this infection in our facility. Since there is current debate about how long the vaccine will protect your dog, we require it twice a year to ensure there are no outbreaks at our facility.
What if my pet becomes ill or gets hurt while I am away?
In the event of an emergency we will attempt to contact you and your preferred veterinarian. In the event of a true emergency, we will not delay life-saving treatment. Our associate facility, South Valley Animal Hospital, will provide emergency treatment. If necessary we will transport your pet to the nearest emergency veterinary hospital. Additional charges may apply to transport your dog to and from the Veterinarian.
Will you administer medications during my pet's stay?
Yes, we can. Many of our guests take medication on a daily basis. Additional charges may apply. Pawsh Palace cannot administer injections. Only oral and topical medications/ointments are permitted
What are your hours of operation?
• We are staffed 365 days a year.
• Regular business hours are Monday-Sunday 9AM-7PM.
• You may check in or out anytime during this hours. However, we have a checkout time.
• Monday – Saturday is 12 pm, Sunday is 3pm.
• Late check out fees will apply for any pick up later than the times mentioned above.
• Holiday hours are subject to change. Please call for more details.
My dog is not spayed or neutered. Can he/she still stay at your resort?
• We require puppies over 6 months old to be spayed or neutered.
• We take in unaltered dogs on a case by case basis. Intact dogs are not allowed to participate in group play. Dogs in the same family are more than welcome to stay together.
• Pawsh Palace will accept unaltered dogs under 35 pounds but MUST sign up for individual play time since they cannot go into playgroup.
• If your female dog is in heat, an extra fee will apply due to the extra cleanup needed.
• All unaltered pets are placed in our Individualized Care Program for their safety and the safety of other guests. Instead of group playtimes, these animals receive individual playtimes with one of our Pet Care Specialists.
Does my dog require temperament test?
Dogs over 35 lbs are required to pass a temperament test to be able to stay at Pawsh Palace.
• Temperament tests are 4 hours long. In the first two hours, your dog will be evaluated based on how they react to other dogs in group play. The last two hours are used to evaluate your dog in one of our boarding rooms.
• We are looking for the following behaviors:
o Aggression (to humans and other dogs)
o Destructive behavior
o Non-stop barking or howling
o Escaping/ jumping out of play yards.
• If your dog fails the temperament test, you will be asked to return to Pawsh Palace to pick them up immediately.
Is pet transportation available?
• Pick up and Drop off is available however reservations must be done in advance.
• Prices vary depending on location & start at $35 each way.
• Pawsh Palace is able to transport your dog to and from the Las Vegas strip at your hotel’s respective valet.
Why do you recommend an exit bath?
Unlike home, at Pawsh Palace your pets share exercise and common areas with others. Our resort is fully disinfected daily; however, no matter how clean our facility, interaction with other pets will alter your pet’s natural scent.
My dog hasn’t socialized that much. Will she/he enjoy being in a group?
Our doggy daycare provides a great way to introduce dogs who have not been socialized into a safe and controlled environment. Some dogs may take longer to adjust to being in a group setting. We offer individualized stay for dogs if you feel that your dog is not suited to be with the play group. Our staff is trained to curtail any unwanted aggression. Also, dogs are separated into one of our three playgroup areas based on size and temperament. Your dog will never be put into a group where it would be outsized by everyone else.
My dog is older. I would like him to get some play time but he may tire more quickly than younger dogs. What accommodations are available for him?

Your pet is constantly assessed by our trained staff. If they seem tired of playing, they will be escorted back to their suite so that they can rest. Conversely, if you dog seems happier in play time, then we’ll leave them in the playgroup a little longer.
I have multiple dogs, Can they share a suite?
Pawsh Palace offers suite-style boarding. This allows for multiple dog families to stay together in a spacious room.
Can my pet bring their own food?
• We encourage pet parents to provide their dog’s regular food to avoid an upset stomach. Please provide your dog’s feeding instructions upon check in. We accept all forms of feeding as long as the food is packaged appropriately.
• Pawsh Palace offers kibble and Oma’s Pride Raw food as options for feeding.
• If you forget your pets own food we will provide them with our house for for a $5 meal charge.
Is daycare safe? Could my dog get bitten by another dog?

When dogs play, they use their paws and mouths and their play can sometimes mimic wrestling or fighting. In rare instances, play goes too far and a dog can get bitten or scratched. It’s a lot like a playground full of children. Occasionally kids who play hard end up with cuts or bruises. Rest assured that our trained staff monitor the dogs at all times and take their safety very seriously. We take all precautions to avoid any occurrence of injury.
How many times a day will my pet be fed?
We can do any feeding, your food or ours, once a day and up to 3 times a day. If you bring your own food, please pre-portion into Ziploc bags.
Can I bring in my dog’s bed or toy?
You are permitted to bring 2 of the following: bed and/or toy.